We have included a selection of commonly asked questions regarding our transfer service. If you have a question that has not been addressed here, please email us and we will do our best to provide an answer.
Will you send back the original film with my DVD’s?
A. No, your original film is first inspected for any damage prior to projecting and any necessary repairs performed at that stage. We use a low power LED light source to project your film that will not cause heat damage normally associated with standard projection.
How long will a DVD last and is it the best way to store my transferred film.
Can I have background music included with my film?
A. Yes, we include background music as standard with all out transfers. If you would like to include your own selection of music we would need to have it supplied to us in mp3 format and joined together forming a continuous audio sequence. Most home computers will allow the music creation of this nature. We are covered by the AMCOS/ARIA licence arrangement for the use of any audio material for domestic use video application.
I’m hesitant about sending my films through the mail just in case they get lost. Can I drop them off and pick them up when they are finished.
A. We are located in Adelaide and drop-off and pick-up is quite welcomed. Registered Australia post is a very secure method of transport requiring a signature upon collection. This ensures that only the addressee can collect your film. Your film should also only be sent to our PO Box number where it is kept safe until collection.
I have been told that frame-by-frame scanning of film produces the best results. How does your system compare?
A. As the name implies, frame scanning is a process that captures each complete film frame one at a time. The individual frames are then stitched together to reassemble the movie producing a totally flicker free video. This is a slow process using very expensive equipment therefore commanding a much higher price for this type of transfer. Our transfers are performed in real time with flicker being avoided by careful speed selection of the projector and camera. The quality of the frame scanned image is slightly sharper than the optical system we utilize as the film is not projected through a series of lenses that can soften the transfer very slightly. An advantage using our real time transfer is when sound also needs to be transferred. This allows full synchronization of the audio track which is very important when someone is speaking into the camera. Frame scanners need to record the audio separately and reassemble it in a non linear editing system. This again is more work and added expense.